SBM

Privacy Policy (Security & Technician App)

1. Introduction

SBM ("Smart Building Management") is committed to protecting the privacy of users of the SBM Security & Technician App ("App"). This App is designed to receive service requests generated by SBM Residents app, Service Provider Web Panel, and Building Management Web Panel, and to support building security personnel and maintenance technicians in carrying out their tasks. By using the App, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal and Professional Information

  • Account Information: When registering, we may collect your name, employee or user ID, contact details (email address, phone number), and role (e.g., security personnel, technician).
  • Authentication Data: Credentials such as usernames and passwords, used solely for securing access to the App.

2.2 Device and Usage Data

  • Device Details: Information about your device (model, operating system, unique device identifiers, IP address).
  • Usage Logs: Data on how you interact with the App including timestamps, request history, and task responses.

2.3 Request and Operational Data

  • Task Information: Data related to building requests, maintenance tasks, or security alerts received through the App.
  • Location Data: With your consent, precise or approximate location data may be collected to facilitate task dispatch and verify on-site presence.

2.4 Cookies and Tracking Technologies

  • We may employ cookies or similar technologies to enhance functionality, manage sessions, and improve user experience.

3. How We Use Your Information

  • Operational Management: To receive, process, and track service requests and tasks dispatched from other SBM platforms.
  • Performance and Efficiency: To analyze usage patterns, monitor response times, and enhance operational workflows.
  • Communication: To send notifications, updates, and support communications related to tasks and security alerts.
  • Security: To help safeguard the building and its occupants by monitoring task progress and ensuring proper response to alerts.

4. Data Sharing and Disclosure

  • Service Providers: Your data may be shared with trusted third-party vendors (e.g., hosting, analytics, or communication providers) that assist in operating the App.
  • Authorized Personnel: Access to data is limited to personnel with a legitimate need to know, such as supervisors or system administrators.
  • Legal and Regulatory Requests: Information may be disclosed to comply with legal obligations or regulatory requirements.
  • Business Transfers: In the event of mergers or acquisitions, your data may be transferred with appropriate safeguards in place.

5. Data Security

We implement robust technical and organizational measures—including encryption, access controls, and secure servers—to protect your personal and operational data from unauthorized access, disclosure, or loss.

6. Data Retention

Your information is retained only for as long as necessary to fulfill the operational purposes described herein and to comply with legal obligations. Once no longer needed, data will be securely deleted or anonymized.

7. Your Rights and Choices

Depending on applicable laws, you may have the right to access, update, or request deletion of your personal data. To exercise these rights or for any privacy-related inquiries, please contact us using the details provided below.

8. International Data Transfers

If your data is transferred or stored on servers outside your country, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the App or our official channels. Continued use of the App after changes implies your acceptance of the revised Policy.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Bahrain.