SBM

Privacy Policy (Residents App)

1. Introduction

SBM ("Smart Building Management") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the information of users who access and use the SBM Mobile App (the “App”). By downloading or using the App, you agree to the practices described herein.

2. Information We Collect

2.1 Personal Information

  • Account Registration: When you create an account, we may collect your name, email address, phone number, and other identifying details.
  • User-Provided Data: Any information you choose to provide within the App, including preferences and feedback.

2.2 Device and Usage Data

  • Device Information: Data such as device model, operating system, device identifiers, and IP address.
  • Usage Data: Information regarding your interactions with the App, such as pages viewed, features used, and error logs.

2.3 Location Data

  • With your permission, the App may collect precise or approximate geolocation data to enable location-based services and enhance functionality.

2.4 Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance user experience, analyze trends, and manage session data within the App.

3. How We Use Your Information

  • Service Delivery: To provide, maintain, and personalize the App.
  • Performance and Security: To monitor performance, conduct troubleshooting, and enhance security.
  • Analytics and Research: To analyze user behavior and improve our services.
  • Communication: To send notifications, updates, and, where permitted, marketing communications.

4. Data Sharing and Disclosure

  • Third-Party Providers: We may share your information with trusted partners who support App functionality (e.g., analytics, payment processing).
  • Legal Requirements: Disclosure may occur to comply with legal obligations or protect our rights.
  • Consent-Based Sharing: With your consent, your data may be shared with third parties for additional services.

5. Data Security and Retention

  • Security Measures: We implement industry-standard security measures to protect your data.
  • Retention: Your data is retained as long as necessary to provide the App and comply with legal obligations, after which it will be securely deleted or anonymized.

6. Your Rights and Choices

  • Access and Correction: You may request access to or correction of your personal data.
  • Deletion and Restriction: Subject to legal limitations, you can request deletion or restriction of your data.
  • Opt-Out: You may withdraw consent for certain uses of your data at any time.

7. International Data Transfers

Your data may be transferred to and stored on servers located outside your jurisdiction. We ensure that appropriate safeguards are in place in accordance with applicable laws.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via the App or our website.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Bahrain.